DTZ today announced that following its UK Property Management business reaching the WorldHost ‘Recognised Business’ status in September 2013, all of its property management staff are now fully trained in the ‘Principles of customer service’ following an extensive internal training programme. WorldHost customer service training has been used to train over one million people worldwide, including tens of thousands of volunteers and staff at the London 2012 Olympic and Paralympics.
Having trained more than 50 percent of its front line staff last year, DTZ’s UK Property Management team has continued to embed WorldHost training internally, with directors, surveyors, facilities management, administration, building managers, receptionists and caretakers all now having undergone what is widely recognised as the leading training in customer service excellence.
Head of UK Property Management at DTZ, Matthew Burnham, says: “We firmly believe that having all of our staff trained in this area, both on the front line and also across our support teams, will benefit our clients and occupiers. It was a full day’s course for our employees and I hope this shows the big commitment we place on customer service excellence.”
DTZ’s UK Property Management business manages 44 shopping centres across the UK.
Matthew Burnham added: “The course has enhanced the skills and knowledge that staff already had to deliver customer service excellence across the region, and is already being noticed by our visitors. Not only does the WorldHost training benefit our visitors but the positive feedback we are receiving from customers has given our teams a huge sense of achievement and job satisfaction.”