The UK’s leading dairy processing and ice-cream machinery experts have been awarded following a move to increase internal productivity.
Wolvey-based Machinery World, which specialises in sourcing and selling new and used dairy processing and ice cream machinery, has received ISO (International Organization for Standardization) accreditation following a bid to improve internal efficiencies.
The ISO 9001:2008 certificate recognises the firm’s quality management processes including its strong customer focus and desire for continual internal improvement.
A £15,000 investment helped to enhance customer service operations as Coventry-based IT company PS4B completed a system upgrade to improve its processes.
Paul Crowter, managing director at Machinery World, said: “To have received our ISO accreditation is a fantastic achievement for us.
“We are always seeking ways to improve our internal procedures and the new IT system has definitely enabled us to continue to operate with maximum efficiency and provide the best quality of services to our customers.
“Processes cannot replace good, old-fashioned customer service, but they can certainly help to deliver it.
“PS4B have been great to work with because they fully understood what we wanted the system to do and have come up with a solution to match.
“Not only that, but their staff came in during unsociable hours to complete the work because they wanted to make sure we were up and running as quickly as possible.
“In business, it’s vitally important that you have the right partners supporting you and that was definitely the case in this instance.”
Richard Hooper, the managing director of PS4B said he was pleased that the IT upgrade has helped Machinery World to achieve major accreditation.
He said: “We provided Machinery World with a complete IT upgrade including the installation of a wireless link between their main offices and warehouse which has helped to further increase their efficiency.
“It is important to work with clients to find out their needs and deliver the best possible solution and that is exactly what has happened here.”
