NextiraOne UK is investing €1m in its Managed Services business to strengthen its team, dramatically enhance its Managed Services solution portfolio and focus on increasingly effective service delivery that will add genuine business value for the company’s customers.
The investment will build on NextiraOne’s highly successful Managed Services business development over the last few years and includes the recruitment of new experts and dedicated managed services consultancy expertise, plus additional marketing and business development programmes, training and supplier relationships. These new activities are designed to meet the changing demands of NextiraOne’s existing and prospective customer base. The company has created a new ‘Smart Tasking’ Managed Services model. With this model, NextiraOne can offer flexible support and on-demand services to meet the individual needs of customers’ businesses and respond dynamically as those needs change.
Managed Services Director, Mark Petty, will lead the venture: “We are seeing an increasing demand for flexible and innovative Managed Services solutions from both our existing customer base and prospective customers. These Managed Services must not only answer their technological requirements, but critically contribute to their business outcomes, helping to deliver top-line growth, cut costs, manage risk, increase efficiency and improve the user experience. This investment will allow us to continue to address the needs in these specific areas of the Managed Services Business with innovative solutions.”
A key part of the additional investment will go towards building NextiraOne’s Managed Services teams, strengthening both the sales and delivery activities for its UK, European and Global customers.
“Organisations are faced increasingly with the necessity of both managing and controlling their costs whilst anticipating the future needs of the business by continuing to improve and enhance IT. Our improved Managed Services portfolio ideally positions us to be even more effective at what we do best – getting closer to our clients, being their trusted partner and enabling organisations to achieve their business outcomes in the current challenging economic environment,” added Mark Petty.
NextiraOne has developed an innovative, fully on-demand ‘OPEX-based’ Managed Services solution portfolio to deliver IT sourcing services as a utility across geographic boundaries, building on the company’s international footprint with sales and services in 15 European countries, plus NXO Americas.
Mark Petty comments: “This is a truly innovative, flexible approach to service delivery which so many IT organisations are seeking. We believe it is unique in the marketplace and fully addresses the needs of today’s businesses.” To achieve this, NextiraOne is recruiting some of the most experienced experts in the industry, including the recent appointment of Managed Services Consultant Martin Dipper who brings 20 years of experience in the industry.
The UK investment is being made in parallel with significant investment at NextiraOne Group level: NextiraOne B.V. has dramatically enhanced its Super Network Operations Centre infrastructure and its Network Management capabilities across Europe. The company is delivering a comprehensive range of services to customers, existing and new, from a basic fault monitoring service through to full performance enhancement and infrastructure management.
Shaun Ledgerwood, Vice-President Business Development & Services of NextiraOne Management, concluded: “An effective Managed Services approach is a business-critical decision for most companies. Choosing our Smart Tasking solution and getting the level right will significantly enhance a company’s performance. That is where NextiraOne can give the most effective support to our customers, and it is why we have invested several million euros across our group, building the quality of our service delivery.”